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Library Services

Online content accessibility statement

City, University of London Library Services are committed to ensuring that the online content we provide is accessible to all our library users. This includes platforms and content provided by third party suppliers as per the Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations (2018) which applies to university websites, intranets and applications.

The guidance below outlines the accessibility advantages and limitations of Library Services online content. If you have any specific feedback or problems when accessing any of our pages, please let us know via

Our aim is to meet AA accessibility compliance by September 2020 in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.  We have established workflows to make accessibility a priority at all stages of our content management procedures.


Our e-book guide provides more information about the accessibility of individual e-book platforms and content. The guide explains the accessibility benefits and restrictions of the different platforms and format types. If you find that any of our e-books are not accessible to you, we can provide an alternative format; please see our alternative formats guide for more information. City took part in the ASPIRE e-book accessibility audit to evaluate and drive improvement of publishers' and platforms' accessibility statements. Find out more about the ASPIRE project including Publishers' and Platforms' ASPIRE scores.

CityLibrary Search

Our discovery tool, CityLibrary Search is powered by Summon. Summon 2.0 is fully compliant with Web Content Accessibility Guidelines (WCAG) 2.0 and Section 508. See the Summon Accessibility Compliance Guide and further information and user guidance on skip navigation and user navigation. Proquest have confirmed that Summon will be compliant with WCAG 2,1 and Section 508 by autumn 2020.

Reading Lists Online and digitisations

Reading Lists Online and digitisation software are provides by Talis Aspire. Talis' policy is to meet, and - where possible - exceed the Web Content Accessibility Guidelines 2.1 (WCAG) at Level AA. View the Talis accessibility statement page which also provides guidance about compatibility with assistive software and adaptations you can make in your browser.

Within Talis, LIbrary Services' Digitised Readings content have all been scanned with OCR (optical character recognition) software, allowing screen readers and text-to-speech applications to read the text aloud. Some legacy documents may not be accessible. An accessible copy can be made available through our alternative formats service. Contact to arrange for an accessible copy.

City Research Online

Some legacy documents may not be accessible. An accessible copy can be made available through our alternative formats service. Contact to arrange for an accessible copy.

Other library systems

Library Services also use third party provider Springshare for the following services:

Any content within and customisations to the above follow the LibGuides standards and best practices' guide created by Library Services. Room booking pages can be viewed in a format for screen readers by following the view this page in a format suitable for screen readers link.

This statement was last updated October 2019.